1) You can make a Bank Transfer or EFT (Electronic Funds Transfer) to our Halkbank account (TL). 2) You can benefit from our online single payment or online installment opportunities with your credit cards and all kinds of credit cards through our website. For online payments, the amount will be debited from your credit card at the end of your order. In case of possible order cancelations or order cancellations due to stock problems, your credit card will be refunded within 3 business days. 3) Refund of Order Price In case of cancellation of your orders for possible reasons; Fivorno Lighting (İbrahim Hakkı Tan) will refund the product price to your account and / or credit card within three business days. However, you must notify your bank account information and / or credit card information to our company’s financial authorities accurately and completely.  4) Delivery We endeavor to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 3 working days as stated in the product detail. You will be informed in case of possible delayed delivery. In order for the product delivery to be carried out without interruption, please inform the address of your location during the day as the delivery address. Your requests will be processed to be prepared according to the delivery type you have specified at the end of the order. Products from our Istanbul-based company will be sent by Sürat Kargo. After your orders are approved, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest. You can discuss different delivery terms by consulting our customer representative. Also cargo deliveries are only valid for Turkey. 5) Payment Tracking If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the order is transferred. We are as responsible for the realization of the delivery to the bank where we use the credit card system as the customer.   Please pay attention! Open and check the packages that you think have been damaged during shipment in front of the company official you received. If you think that there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the product is received, it is accepted that the cargo company has fully fulfilled its duty. If the product is damaged: Send the report you have prepared to fax +90212 238 00 83 as soon as possible and report the situation to fivornolighting@fivornolighting.com e-mail address. If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.